FAQ’s – GOWN’S
(For all other questions please scroll down to the general FAQ’s)
How do I know what size to order?
Please click on the size chart tab under the shop section of our website for sizing. If you need assistance in choosing the correct size or style for your body shape please email us and we'd be happy to help you find the perfect gown.
Is my gown made to my measurements?
We will work with you to choose the gown closest to your size, each gown is hand crafted for you to standard measurements.
My size does not appear when I view the product details?
Our prices are for sizes 8-16, if you require another size we can make this for you, sizes 18-30 are available with a small surcharge.
Will my gown need alterations?
Your gown may need altering, as the sizes are standard. A good dressmaker will be able to make these for you. The cost of alterations are not included in our price.We will discuss this with you in detail at time of placing the order.
Is my gown off the rack?
All the gowns are made to order and handcrafted in the design studio.
How long will take for my gown to arrive?
Most wedding dresses take 6 weeks to finish and arrive at your home. Some complicated dresses may take a little bit longer.We can confirm the delivery with you once you place an order.
Can I choose a different colour for my gown?
All gowns come in your choice of Ivory or White unless stated.
My gown doesn't fit
If your gown has not been made to the size requested at time of ordering we will refund you in full. No refunds will be given if you ordered the in-correct size.
Can I try on or view the gowns before I order?
If you live in Auckland, our agent can arrange a time for you to visit our showroom. We have a range of gowns for you to try on for size and style. Its just $50 to visit our showroom, and we will deduct this amount off your gown once you place your order. You still need to allow 6 weeks for your gown to arrive as we only hold samples.
How do I order my gown?
Please see "Gowns by Ring - Ordering" under the shop section of our website.
*Please see below for all general FAQS
GENERAL FAQ’S:
What is your return policy?
All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes to an order once it has been placed. Please be sure of the style, size, colour and any other specifications before submitting your order.
How Do I Pay?
We accept payment by Visa and Mastercard through a secure online payment service PayPal. For further information on PayPal transactions please see www.paypal.com/nz
If you wish to pay via direct credit from your account, please email us for instructions and we will be happy to help.
Do you offer a Lay-By Service?
Yes we offer a lay-by service for orders of $300.00 or more. Please email us and we will be happy to set up a payment plan to suit your needs. Terms and conditions apply.
How will I be notified of my order status?
We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.
Do you ship Internationally?
Sorry, at this stage we only ship within New Zealand.
Orders with multiple products
Orders with multiple products with the same shipping address are shipped when all products are received and the order is complete.
What if I need to change my address for delivery?
You may request a change to the shipping address up until the order is received. Please contact us as soon as possible if you need to change your address.
When to order?
We recommend placing your order as far in advance of your wedding as possible. By doing so, you allow ample time for production and shipping.